Support

Need help with GetAdvice? Find answers below or reach out to our team directly.

Contact Us

For questions, feedback, or support requests, email us at:

jmontano@getadviceapp.com

We typically respond within 24-48 hours.

Frequently Asked Questions

What is GetAdvice?

GetAdvice is an AI-powered study companion that helps students learn, understand concepts, prep for exams, and build new skills. It uses advanced AI technology to provide personalized tutoring and homework help.

How does GetAdvice use AI?

GetAdvice uses a third-party AI service (xAI) to generate responses. When you send a message, your message text is sent to xAI's servers for processing. No personal information such as your name, email, or device identifiers is sent — only the content of your conversation messages.

Is my data private?

Yes. Anonymous users' conversations are not stored after the session ends. If you choose to sign in, your profile and chat history are stored securely in Google Firebase so you can sync across devices. We do not sell, share, or use any data for advertising or tracking purposes.

Is GetAdvice a substitute for my teacher?

No. GetAdvice is a study companion — it helps you learn and understand concepts, but it's not a replacement for your teachers, textbooks, or classroom instruction. Always verify important information and consult your instructors when in doubt. If you are in crisis, call 988 (Suicide & Crisis Lifeline) or 911.

Will GetAdvice just give me the answers to my homework?

GetAdvice is designed to teach, not to hand out answers. It walks you through problems step by step, explains concepts, and helps you build understanding so you can solve similar problems on your own.

How do I start a new study session?

Tap the "New Chat +" button at the top of the screen to clear the current conversation and start a fresh study session.

What devices does GetAdvice support?

GetAdvice works on iPhone, iPad, Mac, and any modern web browser at getadviceapp.com. The native iOS and macOS apps provide the best experience with full device integration.

How do I report a problem?

Email us at jmontano@getadviceapp.com with a description of the issue. Include your device type and what happened so we can help you quickly.

Privacy Policy

GetAdvice respects your privacy. Here is a summary of our practices:

Data collected (anonymous users): Only the text of your chat messages, sent to xAI for AI processing. No personal identifiers are collected or stored.
Data collected (signed-in users): If you choose to sign in, we store your display name, email address, and profile photo (provided by your sign-in provider) along with your chat history so you can access it across devices. This data is stored securely in Google Firebase.
Tracking: GetAdvice does not track users across apps or websites. We do not use any advertising or analytics trackers.
Data storage: Anonymous conversations are processed in real time. Signed-in users' conversations are stored in Firebase Firestore to enable syncing across devices. You can delete your account and data by contacting us.
Third-party services: We use xAI for AI responses and Google Firebase for authentication and data storage. We do not sell or share any data with third parties for advertising or marketing.